Your privacy

Privacy Policy

Last updated: June 15, 2026

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This Privacy Policy describes how IVY AND MILES LLC (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ivyandmiles.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect to communicate with you, provide and improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Information We Collect Directly from You

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and information used for account security.
• Customer support information including any information you choose to include in communications with us.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf (such as companies that support our Site and Services, like Shopify), and our payment processors, who collect payment information to process your payment and fulfill your orders. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing products and services — to process payments, fulfill orders, manage your account, arrange shipping, and facilitate returns and exchanges.
• Marketing and advertising — to send promotional communications and show you relevant advertising. Where required, we rely on your consent or our legitimate interest in selling our products.
• Security and fraud prevention — to detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with you and service improvement — to provide customer support and improve our Services.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies used to power our store with Shopify, see shopify.com/legal/cookies. Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies. Please note that removing or blocking cookies can negatively impact your experience and may cause some features to work incorrectly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, and other reasons subject to this Privacy Policy. Such circumstances may include disclosure: to vendors and service providers (e.g., IT, payment processing, analytics, customer support, fulfillment and shipping); to business and marketing partners; with your direction or consent; with our affiliates; and in connection with a business transaction or to comply with legal obligations. We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

To fulfill and deliver your order, we share the details necessary for shipping — such as your name, shipping address, and phone number — with our order-fulfillment and shipping partners, who may be located in other countries (see “International Users” below).

Third-Party Websites and Links

Our Site may provide links to websites operated by third parties. We do not control and are not responsible for the privacy or security of such sites. We encourage you to review the privacy and security policies of any third-party sites you visit.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” We recommend that you do not use insecure channels to communicate sensitive information to us. How long we retain your personal information depends on factors such as whether we need it to provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information: the right to access, delete, or correct your information; the right to portability; the right to opt out of the sale or sharing of your information or of targeted advertising; the right to restrict processing; the right to withdraw consent; and the right to appeal. We will not discriminate against you for exercising any of these rights. You may exercise these rights by contacting us using the details below.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal or to lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in. Where we transfer your personal information out of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the data transfer is to a country determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@ivyandmiles.com, or write to us at IVY AND MILES LLC, 2010 El Camino Real, Santa Clara, CA 95050, United States. For the purpose of applicable data protection laws, we are the data controller of your personal information.