Returns & Refunds
Request a Return
Not sure yet? We'd love to help first.
Sometimes a different size or a styling tip is all it takes. If you have questions before starting a return, reach out to us at support@ivyandmiles.com and we're always happy to help.
Ready to proceed? Complete the form below. Our team personally reviews every request and will be in touch within 3 business days.
- ✦You are responsible for return shipping costs. The only exception is if your item arrived faulty, wrong, or damaged, in which case we cover the return shipping in full.
- ✦Items must be unused and in their original sealed packaging. Opened, worn, or damaged items cannot be accepted.
- ✦All returns go to our California, USA warehouse and require prior authorization. We will send you the return address and next steps once we have reviewed your request.
- ✦Store credit is instant, never expires, and comes with a 10% bonus on top of your return value. Use it on any order, right away.
Step 2 of 3
Review your request
Please check the details below are correct before you submit.
Your Details
Order Dates
Return Details
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Request Received
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What happens next
Our team will personally review your request and get in touch within 3 business days. We may reach out if we need any additional information, so please keep an eye on your inbox at . There is nothing else you need to do right now.
Questions? We're here for you at support@ivyandmiles.com